FAQ

Getting Started

• What is Mistplay?
• Creating an account
• Is my device compatible with Mistplay?
• How can I choose my own username in Mistplay?
• Is Mistplay available on iOS?
• Can I use a VPN while on Mistplay?

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Mistplay Glossary

• Mistplay Terms and their Meanings

Gems, Badges & Loyalty Status

• Game loyalty statuses
• How do gems work?
• How do badges work?
• How does Mistplay Status work?
• I didn't get the gems or badges I was expecting from an in-app purchase.

Referral Program

• How does the referral program work?
• Why is my referral program currently locked?
• How many friends can I invite and earn bonus units from?
• When is a friend referral considered “successful”?
• How many successful friend referrals can I have?
• What do the total bonus units refer to, and how are they added to my account?

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Rewards & Mistcodes

• How do I redeem a reward?
• I sent my reward to the wrong email address.
• How can I resend my reward?
• I am having trouble claiming my gift card.
• I am having trouble with my Amazon reward.
• My PayPal reward hasn't arrived yet.

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Game Troubleshooting

• How can I earn units?
• Why has the reward speed in my game decreased?
• Why am I not earning units or GXP when I am playing games?
• Why is Mistplay saying I am at the wrong level in my game?
• Can I delete a game from Mistplay?
• Something is wrong in one of my games.

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Sweepstakes

• How do sweepstakes work?
• I cannot meet one of the sweepstakes requirements.

Troubleshooting & Error Codes

• Error code glossary
• General troubleshooting tips

Accounts & Privacy

• I created a Mistplay account using “Sign up with Kakao” and need to maintain or regain access
• How can I have my data deleted?
• How is Mistplay protecting my data?
• I believe my account has been wrongfully blocked. What can I do?
• Can I change my gender in Mistplay?
• Can I change my email in Mistplay?

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Live Events

• Tournaments
• What is included in the "Events" section of the App?
• Why don't I have tasks?
• I completed a task, how do I claim my reward?
• I made an In-app Purchase (IAP), why does my task appear incomplete?

Face Verification

• Can users under 18 sign up for Mistplay?
• I'm getting an error message that says "Seems like something’s wrong," or “Face Verification failed".
• I'm getting an error message that says "You're already registered."
• How can I verify my account?
• Why does Mistplay require my Video-Selfie?