FAQ

Getting Started

• What is Mistplay?
• Can users under 18 sign up for Mistplay?
• Limited User account experience
• Creating an account
• Is my device compatible with Mistplay?
• How can I choose my own username in Mistplay?

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Mistplay Glossary

• Mistplay Terms and their Meanings

Gems & Loyalty Status

• What is my Loyalty Status?
• What are the benefits of increasing my Loyalty Status?
• How do I increase my Loyalty Status?
• How do I maintain my Loyalty Status?
• Can I lose my current Loyalty Status?
• Game loyalty statuses

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Referral Program

• How does the referral program work?
• Why is my referral program currently locked?
• How many friends can I invite and earn bonus units from?
• When is a friend referral considered “successful”?
• How many successful friend referrals can I have?
• What do the total bonus units refer to, and how are they added to my account?

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Rewards & Mistcodes

• How can I redeem units for rewards?
• I sent my reward to the wrong email address.
• I am having trouble claiming my gift card.
• I am having trouble with my Amazon reward.
• My PayPal reward hasn't arrived yet.
• The reward I wanted isn’t in my shop.

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Game Troubleshooting

• How can I earn units?
• Why has the reward speed in my game decreased?
• Why am I not earning units or GXP when I am playing games?
• Why is Mistplay saying I am at the wrong level in my game?
• Can I delete a game from Mistplay?
• Something is wrong in one of my games.

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Sweepstakes

• How do sweepstakes work?
• I cannot meet one of the sweepstakes requirements.

Troubleshooting & Error Codes

• Error code glossary
• General troubleshooting tips

Accounts & Privacy

• I created a Mistplay account using “Sign up with Kakao” and need to maintain or regain access
• How can I have my data deleted?
• How is Mistplay protecting my data?
• I believe my account has been wrongfully blocked. What can I do?
• Can I change my gender in Mistplay?
• Can I change my email in Mistplay?

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Live Events

• Daily Tasks
• Buddy Quests
• Tournaments