FAQ

Getting Started

• What is Mistplay?
• Creating an account
• Is my device compatible with Mistplay?
• Is Mistplay available on iOS?
• Can I use a VPN while on Mistplay?
• How do I ensure Mistplay's emails always arrive in my inbox?

Mistplay Glossary

• Mistplay terminology (and what it all means)

Rewards & Mistcodes

• How do I redeem a reward?
• I sent my reward to the wrong email address
• How can I resend my reward?
• I am having trouble claiming my gift card
• I am having trouble with my Amazon reward
• My PayPal reward hasn't arrived yet

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Gems, Badges & Loyalty Status

• How do gems work?
• How do badges work?
• How does Mistplay Status work?
• I didn't get the gems or badges I was expecting from an in-app purchase

Game Troubleshooting

• How can I earn units?
• Why has the reward speed in my game decreased?
• Why am I not earning units or GXP when I am playing games?
• Why is Mistplay saying I am at the wrong level in my game?
• Can I delete a game from Mistplay?
• Something is wrong in one of my games

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Sweepstakes

• How do sweepstakes work?
• I cannot meet one of the sweepstakes requirements

Troubleshooting & Error Codes

• Error code glossary
• General troubleshooting tips

Accounts & Privacy

• How can I have my data deleted?
• How is Mistplay protecting my data?
• I believe my account has been wrongfully blocked. What can I do?
• Can I change my gender in Mistplay?
• Can I change my email in Mistplay?
• Why did all of my units disappear?

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Live Events

• What is included in the "Events" section of the App?
• Why don't I have tasks?
• I completed a task, how do I claim my reward?
• I made an In-app Purchase (IAP), why does my task appear incomplete?