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MISTPLAY
FAQ
FAQ
Getting Started
What is Mistplay?
Can users under 18 sign up for Mistplay?
Creating an account
Is my device compatible with Mistplay?
How can I choose my own username in Mistplay?
Is Mistplay available on iOS?
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Mistplay Glossary
Mistplay Terms and their Meanings
Gems, Badges & Loyalty Status
What is my Loyalty Status?
What are the benefits of increasing my Loyalty Status?
How do I increase my Loyalty Status?
How do I maintain my Loyalty Status?
Can I lose my current Loyalty Status?
Game loyalty statuses
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Referral Program
How does the referral program work?
Why is my referral program currently locked?
How many friends can I invite and earn bonus units from?
When is a friend referral considered “successful”?
How many successful friend referrals can I have?
What do the total bonus units refer to, and how are they added to my account?
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Rewards & Mistcodes
Shop sweepstakes for Samsung Flip phone
How can I redeem units for rewards?
I sent my reward to the wrong email address.
I am having trouble claiming my gift card.
I am having trouble with my Amazon reward.
My PayPal reward hasn't arrived yet.
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Game Troubleshooting
How can I earn units?
Why has the reward speed in my game decreased?
Why am I not earning units or GXP when I am playing games?
Why is Mistplay saying I am at the wrong level in my game?
Can I delete a game from Mistplay?
Something is wrong in one of my games.
See all 7 articles
Sweepstakes
How do sweepstakes work?
I cannot meet one of the sweepstakes requirements.
Troubleshooting & Error Codes
Error code glossary
General troubleshooting tips
Accounts & Privacy
I created a Mistplay account using “Sign up with Kakao” and need to maintain or regain access
How can I have my data deleted?
How is Mistplay protecting my data?
I believe my account has been wrongfully blocked. What can I do?
Can I change my gender in Mistplay?
Can I change my email in Mistplay?
See all 8 articles
Live Events
New Daily Tasks (Coming Soon!)
Buddy Quests (Coming Soon!)
Tournaments