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MISTPLAY
FAQ
FAQ
Getting Started
What is Mistplay?
Creating an account
Is my device compatible with Mistplay?
Is Mistplay available on iOS?
Can I use a VPN while on Mistplay?
How do I ensure Mistplay's emails always arrive in my inbox?
Mistplay Glossary
Mistplay terminology (and what it all means)
Rewards & Mistcodes
How do I redeem a reward?
I sent my reward to the wrong email address
How can I resend my reward?
I am having trouble claiming my gift card
I am having trouble with my Amazon reward
My PayPal reward hasn't arrived yet
See all 10 articles
Gems, Badges & Loyalty Status
How do gems work?
How do badges work?
How does Mistplay Status work?
I didn't get the gems or badges I was expecting from an in-app purchase
Game Troubleshooting
How can I earn units?
Why has the reward speed in my game decreased?
Why am I not earning units or GXP when I am playing games?
Why is Mistplay saying I am at the wrong level in my game?
Can I delete a game from Mistplay?
Something is wrong in one of my games
See all 7 articles
Sweepstakes
How do sweepstakes work?
I cannot meet one of the sweepstakes requirements
Troubleshooting & Error Codes
Error code glossary
General troubleshooting tips
Accounts & Privacy
How can I have my data deleted?
How is Mistplay protecting my data?
I believe my account has been wrongfully blocked. What can I do?
Can I change my gender in Mistplay?
Can I change my email in Mistplay?
Why did all of my units disappear?
See all 7 articles
Live Events
What is included in the "Events" section of the App?
Why don't I have tasks?
I completed a task, how do I claim my reward?
I made an In-app Purchase (IAP), why does my task appear incomplete?