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MISTPLAY
FAQ
FAQ
Getting Started
What is Mistplay?
Can users under 18 sign up for Mistplay?
Limited User account experience
Creating an account
Is my device compatible with Mistplay?
How can I choose my own username in Mistplay?
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Mistplay Glossary
Mistplay Terms and their Meanings
Gems & Loyalty Status
What is my Loyalty Status?
What are the benefits of increasing my Loyalty Status?
How do I increase my Loyalty Status?
How do I maintain my Loyalty Status?
Can I lose my current Loyalty Status?
Game loyalty statuses
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Referral Program
How does the referral program work?
Why is my referral program currently locked?
How many friends can I invite and earn bonus units from?
When is a friend referral considered “successful”?
How many successful friend referrals can I have?
What do the total bonus units refer to, and how are they added to my account?
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Rewards & Mistcodes
How can I redeem units for rewards?
I sent my reward to the wrong email address.
I am having trouble claiming my gift card.
I am having trouble with my Amazon reward.
My PayPal reward hasn't arrived yet.
The reward I wanted isn’t in my shop.
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Game Troubleshooting
How can I earn units?
Why has the reward speed in my game decreased?
Why am I not earning units or GXP when I am playing games?
Why is Mistplay saying I am at the wrong level in my game?
Can I delete a game from Mistplay?
Something is wrong in one of my games.
See all 7 articles
Sweepstakes
How do sweepstakes work?
I cannot meet one of the sweepstakes requirements.
Troubleshooting & Error Codes
Error code glossary
General troubleshooting tips
Accounts & Privacy
I created a Mistplay account using “Sign up with Kakao” and need to maintain or regain access
How can I have my data deleted?
How is Mistplay protecting my data?
I believe my account has been wrongfully blocked. What can I do?
Can I change my gender in Mistplay?
Can I change my email in Mistplay?
See all 8 articles
Live Events
Daily Tasks
Buddy Quests
Tournaments