Getting Started
- What is Mistplay?
- 🎮 Beginner’s guide: How to use Mistplay
- Can users under 18 sign up for Mistplay?
- Creating an account
- Is my device compatible with Mistplay?
- How can I choose my own username in Mistplay?
Mistplay Glossary
Gems & Loyalty Status
- What is my Loyalty Status?
- What are the benefits of increasing my Loyalty Status?
- How do I increase my Loyalty Status?
- How do I maintain my Loyalty Status?
- Can I lose my current Loyalty Status?
- Game loyalty statuses
Referral Program
- How does the referral program work?
- Why is my referral program currently locked?
- How many friends can I invite and earn bonus units from?
- When is a friend referral considered “successful”?
- How many successful friend referrals can I have?
- What do the total bonus units refer to, and how are they added to my account?
Rewards & Mistcodes
- How can I redeem units for rewards?
- I sent my reward to the wrong email address.
- I am having trouble claiming my gift card.
- I am having trouble with my Amazon reward.
- My PayPal reward hasn't arrived yet.
- The reward I wanted isn’t in my shop.
Game Troubleshooting
- How can I earn units?
- Why has the reward speed in my game decreased?
- Why am I not earning units or GXP when I am playing games?
- Why is Mistplay saying I am at the wrong level in my game?
- Checkpoint rewards
- Can I delete a game from Mistplay?
Troubleshooting & Error Codes
Accounts & Privacy
- I’m having trouble logging in.
- I created a Mistplay account using “Sign up with Kakao” and need to maintain or regain access
- How can I have my data deleted?
- How is Mistplay protecting my data?
- I believe my account has been wrongfully blocked. What can I do?
- Can I change my gender in Mistplay?