Mistplay provides various rewards but is not the brand holder or distributor of these rewards, which can limit our ability to troubleshoot issues. For problems with redeeming units or finding past rewards, please visit our Help Center page: How Can I Redeem Units for Rewards?
All rewards are sent fully funded to your app-linked email; as such, replacements or refunds aren't possible. We can't access distributor databases or transaction histories, so for issues like invalid codes or insufficient balances, please contact the gift card provider via the link in your Tango email.
For brand-specific issues, contact support through these links:
-
Amazon
Gift Cards - Amazon Customer Service -
PayPal:
How do I get and redeem a gift card bought from PayPal Gifts? -
Google Play:
Fix problems with gift cards & codes - Google Play Help -
Visa & Mastercard:
Contact Us - My Prepaid Center -
Other reward options:
Refer to the contact details provided in your reward email.
If the provided solutions do not resolve your issue, feel free to Contact Mistplay Support for further guidance!