How to view your game's Loyalty Status
You can view the Loyalty Status of a particular game directly on the game's landing page within Mistplay, and you can view additional information regarding the Loyalty Status by clicking on the purple gem icon (this may be in a slightly different location depending on your Mistplay version). 
What the different statuses mean
Available
This status indicates that this game will be eligible for Loyalty gems for in-app purchases at the listed rate once successfully installed. On some versions of Mistplay, you may see the second image below instead of the dialog box indicating your Loyalty Status is "Available".
Active
This status indicates that this game has been successfully installed and will reward Loyalty gems at the listed rate for the indicated time period, after which Loyalty gems will no longer be available for this game. On some versions of Mistplay, you may see the second image below instead of the dialog box indicating your Loyalty Status is "Active".
Pending
This status indicates that the game developer has yet to validate that you first discovered and installed the game through Mistplay. We recommend that you wait until this changes to "Active" before making any in-app purchases to ensure you receive your Loyalty gems.
Completed
This status indicates that all eligible gems have been earned for this game, and further in-app purchases will no longer award Loyalty gems.
Expired
This status indicates that the rewarded timeframe has ended, and you can no longer earn gems for in-app purchases made within this game.
Locked
This status indicates that the game developer could not validate your discovery and install of the game through Mistplay. You will not receive Loyalty gems for in-app purchases made in this game. This can be due to a network error or, more commonly, because you or your device may have already installed or registered for this game in the past. Games that you have played or installed in the past do not qualify for rewards from Mistplay. Rather, Mistplay rewards you for playing games that you newly discovered from Mistplay.
Unknown
The "Unknown" status indicates there was an issue due to an internal error. This could be due to reasons like old or missing game data, especially if this was installed a long time ago. As such, it may be possible that in-app purchases made in this game do not result in awarded Loyalty gems.
For any additional questions related to Loyalty gems or Loyalty Statuses, please feel free to reach out to our support team.