I sent my reward to the wrong email address.

If you've accidentally sent your reward to the wrong email address, you can contact us to request that your gift card be resent to another email address, if this feature is available based on the reward you have selected. Please include the following information in your request:

1. The reward type 

2. The date of redemption

3. The email address your reward was originally addressed to 

4. The email address you would like your reward to be redirected to

If the email address you would like your reward to be redirected to is different from the email address currently associated with your Mistplay account, you will need to change the email address linked to your Mistplay profile to reflect the email address you desire your reward to be sent to. This is so we can verify that you are the owner of the account that placed the order!🧑‍🦳

For a step-by-step guide on how to adjust your email address within the app, please check out our article: Can I change my email in Mistplay?

Please be aware that making this change will not, however, change your login method or the social platform (Google or Facebook) linked to your account. You will still need to log in using the same social platform and login credentials you used to create your account to reconnect 🤳