What should I do if I’m encountering a problem in one of my games?
We’re sorry to hear you’re having trouble with one of your games!
While Mistplay recommends games for you to discover and enjoy, we don’t develop these games ourselves. This means that if you encounter issues within a specific game — such as crashes, bugs, or missing features — you will need to contact the game’s developer directly for support.
How can I find a game developer’s contact information?
You can usually find a developer’s contact information on the game’s Google Play Store page under the App support section.
Tip: When reaching out to the developer, it is helpful to include details like your device model, game version, and a brief description of the issue.
When should I contact Mistplay?
Our support team is here to help anytime you encounter issues regarding Mistplay features — such as earning units, playtime not tracking, or app performance. We encourage you to initially consult our Help Center, as it may readily provide solutions to your concern. If the information in our Help Center does not help solve your issue, please do not hesitate to contact us directly!