Can users under 18 sign up for Mistplay?

Currently, only users aged 18 or older are able to sign up for Mistplay, unless they are located in Korea. This change took effect in August 2021, when we introduced Face Verification to improve the safety and security of Mistplay. Due to legal restrictions, users under 18 are not able to participate in the face verification process. This is why our team made the extremely difficult decision to limit Mistplay to users aged 18 and older.

What if I'm under 18 and signed up to Mistplay before this change?

If you're a user under the age of 18, you will have until November 1st to exchange your units and gems for rewards. After that point, we'll unfortunately have to suspend your account.

What happens to my account after I turn 18?

Account suspensions will only last up to one year before being deleted due to legal reasons concerning stored data.

This means, that for users who turn 18 within November 1st, 2021 - November 1st, 2022, you will have access to your account once more and everything will be as it was before the suspension. If you forgot your login information, please check out our Help Center article: I'm having trouble logging in

What about our Korean community?

Due to differences in Korea's laws regarding the biometric data of minors, Korean users under the age of 18 are able to participate in the face verification process. As such, Mistplay will remain available to all Korean users, including those under the age of 18.

If you still have questions or are running into a problem, please consult our FAQ or contact our support team.