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Basics

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  • Someone claiming to work for Mistplay contacted me.
  • I have not received my gift card, where is it?
  • Why am I not earning GXP when I am playing games?
  • Can I use a VPN while on MISTPLAY?
  • How do I stop Mistplay emails from going into my spam folder?
  • I'm receiving an error message that says I'm traveling
  • I received an error message.
  • Why is Mistplay saying I am the wrong level in my game?
  • Why did the Unit Multipler drop on my game?
  • Why does someone else have different games than me?
  • Can I delete a game after I've received my units?
  • Setting Up Mistplay on Xiaomi Devices
  • How can I request access to my Personal Information?
  • Is any of the processed data transferred outside of the EU?
  • What's the difference between GXP, PXP, and Units?
  • How do I earn units?
  • When will I get more games?
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