Submit a request

Please select your reason for contacting support. Make sure you are entering the correct email address linked to your Mistplay account as this is where your gift card instructions will be sent to.

We kindly ask that users wait up to 48 hours for the gift cards to be approved and processed. Please only submit a ticket if it's been longer than 48 hours and you still haven't received your reward via email or in your app wallet.

In order to confirm you are the owner of the account, please ensure that this email address is linked to your Mistplay account. For assistance, please read our FAQ article titled "I sent my reward to the wrong email!"

Please enter the details of your request. Additionally, please be civil when interacting with our support agents. Abusive language or harassment of any kind will not be tolerated, and may result in the closing of your support ticket. Our business hours are 9:30am - 5:30pm EST every weekday.

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