Please select the issue you're having with your Mistplay Account
As of August 6th, 2024, "Log in with Kakao" is disabled for Mistplay. If you encounter login issues like forgotten or no email associated with your Kakao account or face errors on the "Forgot Password" page, complete the form to aid in account recovery.
Please enter the checkpoint, then the game.
Please enter the name of the game.
Please enter the number as accurately as possible.
Please enter the brand and model number to the best of your ability.
Please list any additional emails, that could have been used to create a Mistplay account with us or in case of an email change, so we can try and locate your associated Mistplay account.
Please select the type of issue you are experiencing
If you received an error code, please enter it here.
Please note, that if you received error code 595-858369, but have played within the last 180 days, you may have a duplicate inactive account.
Please enter the details of your request. Additionally, please be civil when interacting with our support agents. Abusive language or harassment of any kind will not be tolerated, and may result in the closing of your support ticket. Our business hours are 9:30am - 5:30pm EST every weekday.