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Jason

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  • How do I stop Mistplay emails from going into my spam folder?

    If Mistplay's emails are arriving in your spam / junk folder, the easiest way to make sure this doesn't keep happening is by whitelisting our email address. Below are some of the addresses you shou...

  • I have not received my gift card, where is it?

    From the Mistplay app, click on "Shop" in the navigation bar, then select the Gift Box on the top right of the shop screen. Here you'll find any reward orders you've redeemed with your units, along...

  • I received an error message.

    UPDATE: On July 9th we experienced a crash preventing a large number of users from connecting. Our engineers are currently working to get the app back online, thank you for your patience.   If you ...

  • My account has been blocked.

    Users who have been blocked from MISTPLAY by our fraud prevention system will receive an error message informing them that their account has been placed on hold for potential fraudulent activity.  ...

  • Why am I not earning GXP when I am playing games?

    If you believe the app isn't working because you haven't received units recently, please be aware that units are only added when you level up in a game. If you haven't leveled up in any games recen...

  • How can I request to delete my Account and Personal Information?

    Subject to the applicability of specific legislation you have the right to request the erasure of your Personal Information that we hold. In the event you make such request, note that we may requir...

  • Is any of the processed data transferred outside of the EU?

    Yes, Mistplay stores all personal data on Amazon Web Services (AWS) cloud which is Privacy Shield certified.Mistplay has taken the necessary contractual safeguards to guarantee that personal data i...

  • Setting Up Mistplay on Xiaomi Devices

    Hey Xiaomi users!   Thanks for using Mistplay. Before you can start earning units, you'll just have to change one of your phone's settings to allow our app to work as it should. Follow these steps ...

  • How can I request access to my Personal Information?

    Subject to the applicability of specific legislation you have the right to access your Personal Information that we hold. In the event you make such request, note that we may require certain inform...

  • How can I request to delete my account and personal information?

    Subject to the applicability of specific legislation you have the right to request the erasure of your Personal Information that we hold. In the event you make such request, note that we may requir...