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Jason

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  • Why did the Unit Multiplier drop on my game?

    If you’ve downloaded a game and you notice that the unit multiplier appears to be lower than what was originally displayed, this means that Mistplay was not credited for your installation. In other...

  • Can I use a VPN while on MISTPLAY?

    No, you cannot use a VPN to connect to MISTPLAY. Devices using a VPN to connect to MISTPLAY will likely be blocked to prevent fraudulent use.  Please note that MISTPLAY is not currently available i...

  • Why am I not earning GXP when I am playing games?

    If you believe the app isn't working because you haven't received units recently, please be aware that units are only added when you level up in a game. If you haven't leveled up in any games recen...

  • How do I redeem a reward?

    Redeeming a reward on MISTPLAY is simple, just follow the steps below! Before redeeming a gift card make sure to double check the email address it will be sent to. Once a gift card has been redeeme...

  • I'm having trouble logging in

    Possibility 1: You're selecting the wrong login option. It is important to log in using the same method that you originally used to create your account. If you initially created your account using ...

  • I ordered the wrong gift card, can I exchange it?

    Once a gift card order has been approved, it cannot be exchanged. The rewards from Mistplay are sent by our gift card partners, who process and send them to the e-mail address associated with your ...

  • All of my points disappeared

    It isn't possible for the Mistplay app to remove units or experience from your account, so if it looks like all of your progress is gone, you must have accidentally created a second account. Often ...

  • What's the difference between GXP, PXP, and Units?

    GXP (GAME EXPERIENCE POINTS) GXP=Time. What does this mean? It means the longer you play a game, the more GXP you earn. The more GXP you earn, the more your Mistplay game level will increase fo...

  • Is any of the processed data transferred outside of the EU?

    Yes, Mistplay stores all personal data on Amazon Web Services (AWS) cloud which is Privacy Shield certified. Mistplay has taken the necessary contractual safeguards to guarantee that personal data ...

  • Why does someone else have different games than me?

    Different games are offered to different people based off of who game developers want to present their games to. If someone sees different Mistplay games than you, it is likely because different ga...