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Jason

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  • Can I change my email in Mistplay?

    Changing your email is simple, just open up MISTPLAY and follow the steps below:   Step 1 - Visit the profile tab in the Mistplay app. Step 2 - Tap "edit profile" on the upper right corner of the ...

  • What's the difference between GXP, PXP, and Units?

    If you've ever thought to yourself "I keep getting notifications of earnings during my play time, and yet, how come my unit earnings aren't adding up?" it may be that you're confusing units wit...

  • When will I get more games?

    We are always working towards forming partnerships with new game developers, so there will definitely be some new games arriving in your app in the future, but it is difficult to say exactly when t...

  • Why does someone else have different games than me?

    Have you perhaps noticed that your friend, partner or just another Mistplay user has a different set of games offered to them? This is normal behaviour! Every person who downloads Mistplay will hav...

  • How do I earn units?

    The base component of earning units in Mistplay is to install specific games offered to you within the app and accumulate Game Experience (GXP). This means, while you play, you will receive notifi...

  • I'm getting an error message that says "Seems like something’s wrong."

    For fraud prevention purposes, we're asking all Mistplayers to authenticate their identity through a fast and secure face verification process. (Learn more here.) In the event of any bugs or issues...

  • I'm getting an error message that says "You're already registered."

    For fraud prevention purposes and to ensure we are not allowing bot farm users are to enter Mistplay, we're asking all Mistplayers to authenticate their identity through a fast and secure face veri...

  • Can users under 18 sign up for Mistplay?

    Currently, only users aged 18 or older are able to sign up for Mistplay, unless they are located in Korea. This change took effect in August 2021, when we introduced Face Verification to improve th...

  • I sent my reward to the wrong email!

    If you've accidentally sent your gift card to the wrong email address, you can contact support to request that your gift card be resent. Assuming the reward hasn't already been spent, our support s...

  • I redeemed a gift card — what's next?

    Congratulations on redeeming a reward! Our gift cards normally take 48 hours to be approved. Here's how to check on the status of your reward: Visit the Shop tab Tap the wallet icon on the top ri...