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Jason

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  • Setting Up Mistplay on Xiaomi Devices

    Hey Xiaomi users!   Thanks for using Mistplay. Before you can start earning units, you'll just have to change one of your phone's settings to allow our app to work as it should. Follow these steps ...

  • I'm having trouble logging in

    Possibility 1: You're selecting the wrong login option. It is important to log in using the same method that you originally used to create your account. If you initially created your account using ...

  • I ordered the wrong gift card, can I exchange it?

    Once a gift card order has been approved, it cannot be exchanged. The rewards from Mistplay are sent by our gift card partners, who process and send them to the e-mail address associated with your ...

  • All of my points disappeared

    It isn't possible for the Mistplay app to remove units or experience from your account, so if it looks like all of your progress is gone, you must have accidentally created a second account. Often ...

  • Is any of the processed data transferred outside of the EU?

    Yes, Mistplay stores all personal data on Amazon Web Services (AWS) cloud which is Privacy Shield certified. Mistplay has taken the necessary contractual safeguards to guarantee that personal data ...

  • Why is Mistplay saying I am the wrong level in my game?

    Please be aware that Mistplay's leveling system is separate from the leveling systems found in games. It is normal that your level for a game in the Mistplay app is different than the level you see...

  • How can I request access to my Personal Information?

    Subject to the applicability of specific legislation you have the right to access your Personal Information that we hold. In the event you make such request, note that we may require certain inform...

  • How can I request access to my Personal Information?

    Subject to the applicability of specific legislation you have the right to access your Personal Information that we hold. In the event you make such request, note that we may require certain inform...