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Jason

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  • I'm getting an error message that says "You're already registered."

    For fraud prevention purposes and to ensure we are not allowing bot farm users are to enter Mistplay, we're asking all Mistplayers to authenticate their identity through a fast and secure face veri...

  • Can users under 18 sign up for Mistplay?

    Currently, only users aged 18 or older are able to sign up for Mistplay, unless they are located in Korea. This change took effect in August 2021, when we introduced Face Verification to improve th...

  • I sent my reward to the wrong email!

    If you've accidentally sent your gift card to the wrong email address, you can contact support to request that your gift card be resent. Assuming the reward hasn't already been spent, our support s...

  • I'm getting an error message that says "Face verification failed."

    For fraud prevention purposes and to ensure we are not allowing bot farm users are to enter Mistplay, the next time you redeem your units for a reward, you may be asked to verify your face through ...

  • Why does Mistplay require face verification?

    In line with our efforts to continuously improve the safety and security of Mistplay, we're introducing some new changes to our app. To ensure only legitimate users are using Mistplay, the next tim...

  • How do I verify my account?

    As of August 2021, Mistplay is taking more steps to protect the security of your account using face verification. Read more about why we're introducing face verification here. We will let you know ...

  • I'm running into a problem: Tips and troubleshooting

    If you're running into an issue with the Mistplay app, we've put together some tips and tricks that might be able to help. Here are some things you can try: Force stop the Mistplay app and then re...

  • I received an error message.

    If you received an error message while using Mistplay, you can reach out to our support staff to figure out what's going on. Please write down the error code you received, or take a screenshot of t...

  • How can I request to delete my account and personal information?

    Subject to the applicability of specific legislation you have the right to request the erasure of your Personal Information that we hold. In the event you make such request, note that we may requir...

  • Why does mistplay say my email is already used?

    If you're receiving an error message that says: "This email is already used. Error Code: 524-837371" this means you must have accidentally created an account using this email in the past.    Let's ...