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Jason

  • Total activity 172
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Activity overview

Latest activity by Jason
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    Jason created an article,

    Can users under 18 sign up for Mistplay?

    Currently, only users aged 18 or older are able to sign up for Mistplay, unless they are located in Korea. This change took effect in August 2021, when we introduced Face Verification to improve th...

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    Jason created an article,

    I'm running into a problem: Tips and troubleshooting

    If you're running into an issue with the Mistplay app, we've put together some tips and tricks that might be able to help. Here are some things you can try: Force stop the Mistplay app and then re...

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    Jason created an article,

    I'm getting an error message that says "Seems like something’s wrong."

    For fraud prevention purposes, we're asking all Mistplayers to authenticate their identity through a fast and secure face verification process. (Learn more here.) In the event of any bugs or issues...

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    Jason created an article,

    I'm getting an error message that says "You're already registered."

    For fraud prevention purposes and to ensure we are not allowing bot farm users are to enter Mistplay, we're asking all Mistplayers to authenticate their identity through a fast and secure face veri...

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    Jason created an article,

    I'm getting an error message that says "Face verification failed."

    For fraud prevention purposes and to ensure we are not allowing bot farm users are to enter Mistplay, the next time you redeem your units for a reward, you may be asked to verify your face through ...

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    Jason created an article,

    How do I verify my account?

    As of August 2021, Mistplay is taking more steps to protect the security of your account using face verification. Read more about why we're introducing face verification here. We will let you know ...

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    Jason created an article,

    Why does Mistplay require face verification?

    In line with our efforts to continuously improve the safety and security of Mistplay, we're introducing some new changes to our app. To ensure only legitimate users are using Mistplay, the next tim...

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    Jason created an article,

    I couldn't verify my account and it is now on hold. What do I do?

    If you enter an invalid code 5 times, Mistplay will place a hold on your account. You will receive a message letting you know that your account has been placed on hold and will not be able to conti...

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    Jason created an article,

    I'm trying to send myself a code, but Mistplay says "Limit Reached." What do I do?

    To protect our community from spam, Mistplay is only able to send 100 verification codes to your phone number every day. If you have sent yourself 100 verification codes, you will not be able to co...

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    Jason created an article,

    Mistplay says my phone number is already in use. What do I do?

    If you received a message that your phone number was already in use, here are some steps you can take: Double-check that you entered the correct phone number and country code. Enter a new phone nu...