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Jason Prime

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  • Just redeemed a gift card — having issues?

    Congratulations on redeeming a reward! Our gift cards normally take 48 hours to be approved. Here's how to check on the status of your reward: Visit the Shop tab Tap the wallet icon on the top ri...

  • Why am I not earning GXP when I am playing games?

    If you believe the app isn't working because you haven't received units recently, please be aware that units are only added when you level up in a game. If you haven't leveled up in any games recen...

  • I'm receiving an error message that says "Mistplay is not available"

    If you're receiving an error message that says "Mistplay is not available", it means you are accessing Mistplay from a country in which we are not available. While the app is not yet available in ...

  • My account has been blocked.

    Users who have been blocked from Mistplay by our fraud prevention system will receive an error message informing them that their account has been placed on hold for potential fraudulent activity.  ...

  • Can I change my email in Mistplay?

    Changing your email is simple, just open up MISTPLAY and follow the steps below:   Step 1 - Visit the profile tab in the Mistplay app. Step 2 - Tap "edit profile" on the upper right corner of the ...

  • What's the difference between GXP, PXP, and Units?

    If you've ever thought to yourself "I keep getting notifications of earnings during my play time, and yet, how come my unit earnings aren't adding up?" it may be that you're confusing units wit...

  • When will I get more games?

    We are always working towards forming partnerships with new game developers, so there will definitely be some new games arriving in your app in the future, but it is difficult to say exactly when t...

  • Why does someone else have different games than me?

    Have you perhaps noticed that your friend, partner or just another Mistplay user has a different set of games offered to them? This is normal behaviour! Every person who downloads Mistplay will hav...

  • How do I earn units?

    The base component of earning units in Mistplay is to install specific games offered to you within the app and accumulate Game Experience (GXP). This means, while you play, you will receive notifi...

  • I'm getting an error message that says "Seems like something’s wrong."

    For fraud prevention purposes, we're asking all Mistplayers to authenticate their identity through a fast and secure face verification process. (Learn more here.) In the event of any bugs or issues...