Jason Prime created an article, August 27, 2021 16:48
Currently, only users aged 18 or older are able to sign up for Mistplay, unless they are located in Korea. This change took effect in August 2021, when we introduced Face Verification to improve th...
Jason Prime created an article, August 27, 2021 16:42
For fraud prevention purposes, we're asking all Mistplayers to authenticate their identity through a fast and secure face verification process. (Learn more here.) In the event of any bugs or issues...
Jason Prime created an article, August 27, 2021 16:41
For fraud prevention purposes and to ensure we are not allowing bot farm users are to enter Mistplay, we're asking all Mistplayers to authenticate their identity through a fast and secure face veri...
Jason Prime created an article, August 27, 2021 16:38
For fraud prevention purposes and to ensure we are not allowing bot farm users are to enter Mistplay, the next time you redeem your units for a reward, you may be asked to verify your face through ...
Jason Prime created an article, August 27, 2021 16:36
As of August 2021, Mistplay is taking more steps to protect the security of your account using face verification. Read more about why we're introducing face verification here. We will let you know ...
Jason Prime created an article, August 27, 2021 16:31
In line with our efforts to continuously improve the safety and security of Mistplay, we're introducing some new changes to our app. To ensure only legitimate users are using Mistplay, the next tim...
Jason Prime created an article, July 02, 2021 19:41
If you enter an invalid code 5 times, Mistplay will place a hold on your account. You will receive a message letting you know that your account has been placed on hold and will not be able to conti...
Jason Prime created an article, July 02, 2021 19:40
To protect our community from spam, Mistplay is only able to send 100 verification codes to your phone number every day. If you have sent yourself 100 verification codes, you will not be able to co...
Jason Prime created an article, July 02, 2021 19:38
If you received a message that your phone number was already in use, here are some steps you can take: Double-check that you entered the correct phone number and country code. Enter a new phone nu...
Jason Prime created an article, July 02, 2021 19:34
Please note that you must have a valid, active phone number in order to verify your account. Mistplay does not accept the following phone numbers: VoIP (internet) phone numbers (e.g. Google Voice)...
