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Jason

  • Total activity 160
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Activity overview

Latest activity by Jason
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    Jason created an article,

    I couldn't verify my account and it is now on hold. What do I do?

    If you enter an invalid code 5 times, Mistplay will place a hold on your account. You will receive a message letting you know that your account has been placed on hold and will not be able to conti...

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    Jason created an article,

    I'm trying to send myself a code, but Mistplay says "Limit Reached." What do I do?

    To protect our community from spam, Mistplay is only able to send 100 verification codes to your phone number every day. If you have sent yourself 100 verification codes, you will not be able to co...

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    Jason created an article,

    Mistplay says my phone number is already in use. What do I do?

    If you received a message that your phone number was already in use, here are some steps you can take: Double-check that you entered the correct phone number and country code. Enter a new phone nu...

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    Jason created an article,

    Mistplay says my phone number is invalid. What do I do?

    Please note that you must have a valid, active phone number in order to verify your account. Mistplay does not accept the following phone numbers: VoIP (internet) phone numbers (e.g. Google Voice)...

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    Jason created an article,

    I'm not getting my code. What do I do?

    Here are some basic steps you can take to troubleshoot this issue: Make sure that Do Not Disturb is disabled. Many devices have a "do not disturb" setting, which prevents you from being notified ...

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    Jason created an article,

    How do I verify my account?

    As of July 2021, Mistplay is taking more steps to protect the security of your account using phone number verification. We will let you know when it is time to verify your account. Here is a quick ...

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    Jason created an article,

    Why does Mistplay require my phone number?

    As of July 2021, Mistplay is taking more steps to protect the security of your account using phone number verification. The next time you redeem your units for a reward, you may be asked to verify ...

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    Jason created an article,

    Respecting Mistplay's Community Guidelines

    Mistplay’s Community Guidelines, which can be found here, are a key part of our Terms of Use. To clarify our guidelines further, we've put together some examples of do's and don'ts to keep in mind ...

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    Jason created an article,

    How do I mute the notifications of a chatroom?

    If a chatroom is getting a little too chatty, you can silence notifications by taking the following steps: Visit the room you want to mute. Tap the three dots in the top right corner of the chatro...

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    Jason created an article,

    How can I remove users from a chatroom I moderate?

    If you're the moderator of a chatroom, you can remove users by taking the following steps: Visit the room in question Press down on a message that was sent by the user you want to remove. A menu s...