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Jason

  • Total activity 135
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  • Member since
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  • Followed by 27 users
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Activity overview

Latest activity by Jason
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    Jason created an article,

    How do I stop Mistplay emails from going into my spam folder?

    If Mistplay's emails are arriving in your spam / junk folder, the easiest way to make sure this doesn't keep happening is by whitelisting our email address. Below are some of the addresses you shou...

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    Jason created an article,

    I'm receiving an error message that says I'm traveling

    If you're receiving an error message that says you're traveling, it means you are accessing Mistplay from a country in which we are not available. You will be able to resume using Mistplay once you...

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    Jason created an article,

    Why does mistplay say my email is already used?

    If you're receiving an error message that says your email is already in use, you must have accidentally created an account using this address in the past.  There are two ways to make a Mistplay acc...

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    Jason created an article,

    Someone claiming to work for Mistplay contacted me.

    Mistplay will never contact you to ask for any of your personal information. Do not provide personal information to people in the Mistplay app claiming to represent Mistplay.  In the Mistplay app, ...

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    Jason created an article,

    All of my points disappeared

    It isn't possible for the Mistplay app to remove units or experience from your account, so if it looks like all of your progress is gone, you must have accidentally created a second account. Often ...

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    Jason created an article,

    How do I get a secret Mistcode?

    Mistcodes are occasionally given out as part of special promotions, and they can be redeemed in the Mistplay app for some bonus units.  The best way to find a secret mistcode is to follow us on soc...

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    Jason created an article,

    I received an error message.

    If you received an error message while using Mistplay, you can reach out to our support staff to figure out what's going on. Please write down the error code you received, or take a screenshot of t...

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    Jason created an article,

    Why is Mistplay saying I am the wrong level in my game?

    Please be aware that Mistplay's leveling system is separate from the leveling systems found in games. It is normal that your level for a game in the Mistplay app is different than the level you see...

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    Jason created an article,

    Why did the Unit Multipler drop on my game?

    If you’ve downloaded a game and you notice that the unit multiplier appears to be lower than what was originally displayed, this means that Mistplay was not credited for your installation. In other...

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    Jason created an article,

    How do I use my Mistcode?

    If you've found a secret Mistcode, you can enter it in Mistplay for some free bonus units.  To redeem your Mistcode, follow these steps: Enter the Mistplay app Visit the profile tab Tap the 3 dots...