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Jason-Prime

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Latest activity by Jason-Prime
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    Jason Prime created an article,

    Can users under 18 sign up for Mistplay?

    Currently, only new users aged 18 or older are able to sign up for Mistplay. Prior Mistplayers located in Korea however will have a different experience, but new users are still required to be 18 a...

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    Jason Prime created an article,

    I'm getting an error message that says "Seems like something’s wrong," or “Face Verification failed".

    In the event of a bug or internal hiccup arising during a vide-selfie facial verification attempt, you may encounter one of the following error messages: To resolve the issue, we recommend restarti...

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    Jason Prime created an article,

    I'm getting an error message that says "You're already registered."

    The Mistplay system only allows for each player's video-selfie to be associated with a single account. This means that a single person will not be able to verify multiple accounts. If the system de...

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    Jason Prime created an article,

    How can I verify my account?

    We may, during the redemption process, require that you provide a video-selfie in order to help prevent fraud on our platform.  The process occurs as follows: As you redeem your first reward, a pa...

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    Jason Prime created an article,

    Why does Mistplay require my Video-Selfie?

    To ensure that only legitimate users can access Mistplay's services, video-selfie was integrated into the App as one of the primary methods of preventing fraud during reward redemption.  You can le...