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MISTPLAY
FAQ
FAQ
Face Verification
Can users under 18 sign up for Mistplay?
I'm getting an error message that says "Seems like something’s wrong."
I'm getting an error message that says "You're already registered."
I'm getting an error message that says "Face verification failed."
How do I verify my account?
Why does Mistplay require face verification?
Phone Number Verification
How do I verify my account?
I couldn't verify my account and it is now on hold. What do I do?
I'm not getting my code. What do I do?
I'm trying to send myself a code, but Mistplay says "Limit Reached." What do I do?
Mistplay says my phone number is already in use. What do I do?
Mistplay says my phone number is invalid. What do I do?
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Basics
Just redeemed a gift card — having issues?
Why am I not earning GXP when I am playing games?
Can I use a VPN while on MISTPLAY?
I got a problem! Troubleshooting Mistplay App - Android
Discontinuation of Huawei Honor 50
How do I ensure Mistplay's emails always arrive in my inbox?
See all 18 articles
Account
My account has been blocked.
Why does mistplay say my email is already used?
All of my points disappeared
How can I request to delete my account and personal information?
How can I request access to my Personal Information?
Can I change my email in Mistplay?
See all 7 articles
Rewards
I'm having issues using my gift card
How do I get a secret Mistcode?
How do I use my Mistcode?
I ordered the wrong gift card, can I exchange it?
How do I redeem a reward?
I sent my reward to the wrong email!