FAQ

Face Verification

• Can users under 18 sign up for Mistplay?
• I'm getting an error message that says "Seems like something’s wrong."
• I'm getting an error message that says "You're already registered."
• I'm getting an error message that says "Face verification failed."
• How do I verify my account?
• Why does Mistplay require face verification?

Phone Number Verification

• How do I verify my account?
• I couldn't verify my account and it is now on hold. What do I do?
• I'm not getting my code. What do I do?
• I'm trying to send myself a code, but Mistplay says "Limit Reached." What do I do?
• Mistplay says my phone number is already in use. What do I do?
• Mistplay says my phone number is invalid. What do I do?

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Basics

• Just redeemed a gift card — having issues?
• Why am I not earning GXP when I am playing games?
• Can I use a VPN while on MISTPLAY?
• I got a problem! Troubleshooting Mistplay App - Android
• Discontinuation of Huawei Honor 50
• How do I ensure Mistplay's emails always arrive in my inbox?

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Account

• My account has been blocked.
• Why does mistplay say my email is already used?
• All of my points disappeared
• How can I request to delete my account and personal information?
• How can I request access to my Personal Information?
• Can I change my email in Mistplay?

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Rewards

• I'm having issues using my gift card
• How do I get a secret Mistcode?
• How do I use my Mistcode?
• I ordered the wrong gift card, can I exchange it?
• How do I redeem a reward?
• I sent my reward to the wrong email!