iOS

More FAQ

• Why didn't I get any units after playing a game?
• Why aren't there more games to play?
• Can I use a VPN while on MISTPLAY?
• I have not received my gift card, where is it?
• Why are the games in my Discover Weekly list not giving units?
• Can I have free units?

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Getting Started

• How can I request to delete my account and personal information?
• How can I request access to my Personal Information?
• Is any of the processed data transferred outside of the EU?
• What type of information is collected?
• How do I set up MISTPLAY on iOS?

Account

• I was blocked due to violations of your policy
• I forgot my username and/or password
• Can I change my email in MISTPLAY?

Rewards

• I ordered the wrong gift card and want to exchange it
• I don't have enough units, can you give me a free gift card anyway?
• How do I redeem a reward?
• How do I earn free Gems, Pokécoins or other in-app currency?
• I sent my reward to the wrong email!
• How long until I receive my gift card?

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