I got a problem! Troubleshooting Mistplay App - Android JC March 12, 2023 04:34 Updated Follow It is possible that sometimes our App may encounter a few problems. We strive to provide a great experience but sometimes a bug slips through. Below we've added all the steps you can can take to try and resolve the problem. To ensure the app functions properly, please do the following: 1. Force stop the Mistplay app and then restart your device 2. Uninstall and reinstall the app 3. Clear your app cache Here's how to clear app cache: 1. Go to the Settings menu on your device. 2. Tap "Storage" in your Android's settings. 3. Tap Internal Storage under Device Storage. 4. Tap Cached data. 5. Tap OK when a dialog box appears asking if you're sure you want to clear all app cache. Should none of these work Please contact us! Related articles Why am I not earning GXP when I am playing games? I received an error message. Just redeemed a gift card — having issues? I'm having issues using my gift card I'm getting an error message that says "Seems like something’s wrong." Comments 32 comments Sort by Date Votes Saharrahimi466 July 08, 2022 18:22 I want to enter to Mistplay without problem 2 Comment actions Permalink ZenaHag July 08, 2022 18:35 I tried clicking on the, please contact us, but it said, access denied. I have done the following but the app is still crashing. 2 Comment actions Permalink bmi_baby July 08, 2022 18:41 Same as above, won't let me open the app but also won't let me contact 2 Comment actions Permalink Cmonk82 July 09, 2022 06:35 My app is crashing as well. My phone has cleared the cache and says there is a bug to contact mistplay 3 Comment actions Permalink Jenncpizz July 09, 2022 08:18 Cannot open or download any games through the app. Cannot get the daily play bonus. 😫 I'm on 444 days of daily play. 0 Comment actions Permalink Wasn786 July 09, 2022 12:12 I am having the exact same problem.. Was working last night.. Woke up this morning and clicked on the app, it opens for a split second and quits. I have tried the steps above and still the same... Please can you fix this.. I was close to cashing out 3 Comment actions Permalink Toinedog3 July 09, 2022 12:39 I Uninstalled and reinstalled and lost my streak 1 Comment actions Permalink Rhytech July 09, 2022 15:47 Yep - reinstalled to solve the problem but lost my streak....great work Mistplay 4 Comment actions Permalink Mustangshadow04 July 09, 2022 16:09 Tried all of the above, none of that resolved the issue. Please fix 1 Comment actions Permalink Madeline Main July 10, 2022 00:20 Tried all of the above, and it will only open for a fraction of a second, but then it does open and wants me to log in. The moment I log in it starts the crashing thing again. Eventually my phone pops up an error saying to contact you MistPlay, but clicking contact us gives me an error as well. Losing my streak AND game play activity from this, despite the notice that claims it's recording my game play. Please fix it!!! 0 Comment actions Permalink bigmommalittlesprout July 10, 2022 00:43 I don't want to lose my free money but I am going to complain that it keeps telling us to contact mistplay that there is a bug in the app and you guys need to fix it. This happened on my friends iPhones and their Android phones as well. And I'm getting crap because I told them to download the app. It would be nice to be able to at least get my gift card but I can't. 1 Comment actions Permalink ttolentino1221 July 10, 2022 01:08 Me, as well. I haven't been able to sign on & the app has been crashing for 2 days. I'm still playing my games but I will lose several hundred days of continuous login streak on mistplay now. That stinks. And this website says access denied when i try to submit for help. What's up guys? 0 Comment actions Permalink Jean July 10, 2022 11:18 java.lang.NullPointerException: Parameter specified as non-null is null: method com.mistplay.mistplay.api.repository.achievement.AchievementRepository$filterNewAchievements$2.invokeSuspend, parameter oldAchievements at com.mistplay.mistplay.api.repository.achievement.AchievementRepository$filterNewAchievements$2.invokeSuspend(SourceFile:15) at kotlin.coroutines.jvm.internal.BaseContinuationImpl.resumeWith(SourceFile:4) at kotlinx.coroutines.DispatchedTask.run(SourceFile:18) at kotlinx.coroutines.internal.LimitedDispatcher.run(SourceFile:2) at kotlinx.coroutines.scheduling.TaskImpl.run(SourceFile:1) at kotlinx.coroutines.scheduling.CoroutineScheduler.runSafely(SourceFile:1) at kotlinx.coroutines.scheduling.CoroutineScheduler$Worker.run(SourceFile:10) Suppressed: kotlinx.coroutines.DiagnosticCoroutineContextException: [StandaloneCoroutine{Cancelling}@d241122, Dispatchers.Main.immediate] Fix it. 1 Comment actions Permalink Bridget2875 Bh July 12, 2022 07:13 I uninstalled and reinstalled now it's saying my account doesn't exist but when I tried to make a new account it says already exists. I can't get back in the app at all. Got an email from mistplay that said my streak was reinstated and 25 credits added to my account. Doesn't do me any good if I can't get back into my account. Someone please help!!! 0 Comment actions Permalink Michele Ayala July 15, 2022 04:28 So if we do as suggested, uninstall then reinstall, will our units, pxp and gxp be saved to our account? 0 Comment actions Permalink Burgwa.Wb1 July 16, 2022 17:20 Prima non riuscivo ad accedere al negozio, poi mi dite di svuotare cache, forzare interruzione, disinstallarla e installarla, lho fatto una decina di volte, avete un bug sistemate l'app 0 Comment actions Permalink Areeb July 20, 2022 17:48 Your account is on hold A hold has been placed on your account because our system detected something which goes against our Terms of Use. If you believe that this hold was placed in error, please submit an appeal. Our team will be happy to review your account status and restore your unit balance if needed. 2 Comment actions Permalink Quantumaresnic July 25, 2022 18:54 The problem still stands. Lost my streak and i was hoping to get my giftcards. None of the steps work, its just a lie to remove your streak. Wow Mistplay, you really solved the problem this time. 1 Comment actions Permalink Bagheera Panthere July 25, 2022 20:15 Je ne peux plus jouer... J'ai désinstallé, forcé l'arrêt, réinstallé... j'arrive sur mistplay...quand j'arrive au jeu...je clique dessus.. lorsque je clique sur installer : s'affiche les conditions et la politique de confidentialité et il ne se passe plus rien... 0 Comment actions Permalink Quantumaresnic July 25, 2022 20:22 Hey person. I translated ur comment: I can't play anymore... I uninstalled, forced stop, reinstalled... I arrive on mistplay... when I arrive at the game... I click on it.. when I click on install: the conditions and the policy are displayed confidentiality and nothing happens...I can't play anymore... 0 Comment actions Permalink Bagheera Panthere July 26, 2022 21:30 La blague... j'ai reçu un mail me disant que compte bloqué parceque j'aurais violé les conditions...la première fois que j'ai joué ils m'avaient bloqué me soupçonnant d'être un robot...lol 0 Comment actions Permalink Steve Nessterfer1 August 04, 2022 03:13 I haven't received my payment 1 Comment actions Permalink Nclwebb7 August 05, 2022 08:12 I haven't received my gift cards I'm now waiting on two $10 cards to PayPal I've never had any issues in the past I've always gotten all my rewards on time...what's going on?? 1 Comment actions Permalink Bloodycole5 August 08, 2022 10:05 When I go to redeem my points I don't have the option for PayPal I did everything you suggested for trouble shooting and it's still not there. I would like to cash out some time soon. 0 Comment actions Permalink Bloodycole5 August 16, 2022 13:37 Did you ever figure out how to get PayPal 0 Comment actions Permalink Shawna Herrmann August 16, 2022 16:09 PayPal!?! I've been suggesting PayPal! 0 Comment actions Permalink Shawna Herrmann August 16, 2022 16:10 Nothing is working for me. 0 Comment actions Permalink Eeke1204 September 13, 2022 02:05 Please just unban my account if their was no reason to put my account on hold. Its eeke1204@gmail.com. 0 Comment actions Permalink Memesgod125 September 19, 2022 18:58 Please unban me I did nothing wrong my gmail is memesgod125@gmail.com 0 Comment actions Permalink Mcole7638 September 24, 2022 13:11 Sir I haven't received my gift card sir please checking my reward 0 Comment actions Permalink 1 2 › » Please sign in to leave a comment.
