I'm having issues using my gift card

Mistplay offers a variety of gift cards for our users to choose from, however, as we are not the brand holder, we are limited when it comes to gift card usage support.

Should you ever have issues using your gift such as: rejected payments, receiving an error when inserting the code in a shop or being notified of insufficient balance, we encourage our users to speak directly with the gift card brand support.

Per all of our brand's privacy policy, Mistplay is unable to check the transaction history for gift cards on our end nor are we able to troubleshoot as we do not have access to their databases. All gift cards are sent fully funded and only to your email address, we are unable to replace or refund the card on our end. 

Here are the support lines for all Mistplay offered gift card brands --

Amazon

Phone Number: 1-(866)-216-1072

Website Support: https://www.amazon.com/gp/help/customer/display.html?nodeId=G4Q9VQ5TAJAFXT7K

Ebay

Phone Number: 1-(866)-540-3229

Website Support: https://ocsnext.ebay.ie/ocs/home

Google Play

Phone Number: 1-(855)-466-4438

Website Support: https://support.google.com/googleplay/gethelp

View Card Balance: https://payments.google.com

H&M

Phone Number: 1-(855)-272-7007

Website Support: https://www2.hm.com/en_ca/customer-service/contact.html 

Mastercard

Phone Number: 1-(800)-627-8372

Website Support: Reach out to Prepaid Digital Solutions' website via the link found in your email from Tango

PayPal

Phone Number: 1-(877)-569-1116

Website Support: https://www.paypal.com/ca/smarthelp/contact-us

PlayStation

Phone Number: 1-800-345-7669

Website Support: http://www.playstation.com/support

Spotify

Gift Card Support: https://support.spotify.com/us/article/gift-cards/

Website Support: https://support.spotify.com/contact-spotify-support/

Starbucks

Phone Number: 1-(800)-782-7282

Website Support: https://customerservice.starbucks.com/.

Uber

Phone Number: 1-(800)-353-8237

Ticket Support: Request via their email ticketing system

Visa

Phone Number: 1-(866)-230-3809

Website Support: Reach out to Prepaid Digital Solutions' website via the link found in your email from Tango

Walmart

Phone Number: 1-(888)-537-5503

Website Support: https://www.walmart.com/help/article/gift-card-terms-and-conditions/90f9e217278146898946c1d786bedea3

Xbox

Website Support: https://support.xbox.com/en-CA/help/subscriptions-billing/redeem-codes-gifting/troubleshoot-gift-card-code-issues 

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I'm still having trouble with my gift card:

• I ordered the wrong gift card
• I sent my reward to the wrong email
• Just redeemed a gift card — having issues?

Have any questions about this article, or suggestions about how we can improve our FAQ? Let our team know!