I'm getting an error message that says "Seems like something’s wrong," or “Face Verification failed".

In the event of a bug or internal hiccup arising during a vide-selfie facial verification attempt, you may encounter one of the following error messages:

To resolve the issue, we recommend restarting your device and waiting a few minutes before attempting to verify your account again. We also recommend checking out our video-selfie tips here.

If the issue persists, please feel free to contact our Support team — we'll gladly help you complete steps to redeem your rewards.