I'm getting an error message that says "Seems like something’s wrong," or “Face Verification failed". IT Admin March 04, 2024 04:34 Updated Follow In the event of a bug or internal hiccup arising during a vide-selfie facial verification attempt, you may encounter one of the following error messages: To resolve the issue, we recommend restarting your device and waiting a few minutes before attempting to verify your account again. We also recommend checking out our video-selfie tips here. If the issue persists, please feel free to contact our Support team — we'll gladly help you complete steps to redeem your rewards. Related articles How can I verify my account? I'm getting an error message that says "You're already registered." Why does Mistplay require my Video-Selfie? Can users under 18 sign up for Mistplay? Comments 0 comments Article is closed for comments.