I'm getting an error message that says "Seems like something’s wrong."

For fraud prevention purposes, we're asking all Mistplayers to authenticate their identity through a fast and secure face verification process. (Learn more here.)

In the event of any bugs or issues (such as a temporary outage affecting this process), the following message will be displayed:

If you're encountering this message, we recommend waiting a few minutes or restarting your device. You can also try the following some general troubleshooting steps here.

Please feel free to contact our support team if this error persists and we will gladly help you out.

I'm still having trouble verifying my account:

• How do I verify my account?
• I'm getting an error message that says "Face verification failed."
• I'm getting an error message that says "You're already registered."