I'm getting an error message that says "You're already registered."

For fraud prevention purposes and to ensure we are not allowing bot farm users are to enter Mistplay, we're asking all Mistplayers to authenticate their identity through a fast and secure face verification process. (Learn more here.)

On Mistplay, it is only possible to have one account per person. If we detect that you have already completed the face verification process on another account, you will receive the following error message:

If you think this message is being sent by mistake, you can try again (up to five attempts in total) to complete the face verification process. Here are some questions to guide you through the process:

• Do you already have another account registered with Mistplay? (If so, see our tips on logging in for some help.)
• Do you have a neutral expression with nothing covering your face (ex. glasses, masks)?
• Does the device you are using have a well-functioning front camera?
• Is your camera clean and free of dirt and smudges?
• Are you in a well lit space that does not cast a large amount of shadow on your features?
• Is there a glare or bright light shining on your face? (This should be avoided.)
• Have you tried changing your location? (i.e. by moving to another room.)

If you already have a different account with Mistplay, or are running into a different issue, our support team will gladly help you out.

I'm still having trouble verifying my account:

• How do I verify my account?
• I'm getting an error message that says "Face verification failed."
• I'm getting an error message that says "Seems like something’s wrong."