I'm getting an error message that says "Face verification failed."

For fraud prevention purposes and to ensure we are not allowing bot farm users are to enter Mistplay, the next time you redeem your units for a reward, you may be asked to verify your face through a fast and secure process. (Learn more about why we require this here.)

We've put together a quick guide that explains the process of verifying your account. Here is a checklist to guide you through the process:

• Do you have a neutral expression with nothing covering your face (ex. glasses, masks)?
• Does the device you are using have a well-functioning front camera?
• Is your camera clean and free of dirt and smudges?
• Are you in a well lit space that does not cast a large amount of shadow on your features?
• Is there a glare or bright light shining on your face? (This should be avoided.)
• Have you tried changing your location? (i.e. by moving to another room.)

If you're still having trouble verifying your account, check out our other FAQ articles:

• How do I verify my account?
• I'm getting an error message that says "You're already registered."
• I'm getting an error message that says "Seems like something’s wrong."

Each Mistplayer will have 5 tries to verify their account. If you are unable to verify your account after 5 tries, or are running into another issue, please contact our support team so that we can assist you.