How can I verify my account? IT Admin March 05, 2024 05:10 Updated Follow We may, during the redemption process, require that you provide a video-selfie in order to help prevent fraud on our platform. The process occurs as follows: As you redeem your first reward, a page titled "Verify you're human" will appear on your screen. Press "Continue" to begin the process. You will then be prompted to enable your camera. If you consent to the process, press "Allow" to continue. Next, you will be asked to frame your face so that our partner can capture a real-time, un-reusable, video-selfie. Once we've verified you are human, you should receive a pop-up dialog confirming that your order is being processed! 🎁 If you are having trouble verifying liveness, please use the checklist below to ensure that you are well set up for a successful attempt to capture a video-selfie: Have you made certain that nothing is covering your face (ex. glasses, masks)? Do you have a neutral expression? Does the device you are using have a well-functioning front camera? Is your camera clean and free of dirt and/or smudges? Are you in a well-lit space that does not cast a large amount of shadow on your features? Is there a glare or bright light shining on your face? (This should be avoided) Have you tried changing your location? (i.e. by moving to another room) Related articles I'm getting an error message that says "You're already registered." Why does Mistplay require my Video-Selfie? I'm getting an error message that says "Seems like something’s wrong," or “Face Verification failed". Creating an account Can users under 18 sign up for Mistplay? Comments 0 comments Article is closed for comments.