How do I verify my account? Jason Prime September 18, 2023 07:50 Updated Follow As of July 2021, Mistplay is taking more steps to protect the security of your account using phone number verification. We will let you know when it is time to verify your account. Here is a quick guide to how the process works: The next time you order a gift card, Mistplay may ask you to verify your phone number. Read more about why we need your phone number here. You will be prompted to enter your mobile number. Enter your mobile number, then tap "Send Code." You should then receive a six-digit verification code via text. Enter the code that was texted to you, then tap "Verify Code." (Please be aware that the verification codes expire after 5 minutes, so make sure to enter it promptly.) Once you verify your code successfully, you should receive a pop-up dialog confirming that your order is being processed! If you make a mistake entering your code, you can try to re-enter it 4 more times before a hold will be placed on your account. (Please note that you can send yourself a new code once every 60 seconds. The "Send Code" button will be disabled for 60 seconds after a new code is sent.) I'm having trouble verifying my account: I don't see my country as an option/Mistplay says that my country is not supported. Your phone number must be based in a country where Mistplay is available. Please remember that the only way to download Mistplay is through our official Google Play Store page; we do not allow users to access Mistplay through VPNs. Please make sure that you are entering the correct phone number and country code. I don't have a phone number. As of our latest update, you may be asked to validate your phone number to protect the security of your account. Unfortunately, without a valid phone number it is not possible to continue earning rewards with Mistplay. Validating phone numbers helps keep our app secure and ensures we are able to continue providing free rewards to our community. To share any thoughts, opinions, and concerns regarding this issue, please take the following steps: Launch Mistplay > Profile tab > tap the three dots in the top right corner > tap Feedback. Other phone verification issues and troubleshooting: I'm not getting my code. What do I do? Mistplay says my phone number is invalid. What do I do? Mistplay says my phone number is already in use. What do I do? I'm trying to send myself a code, but Mistplay says "Limit Reached." What do I do? I couldn't verify my account and it is now on hold. What do I do? If you have a question that isn't covered in the FAQ or are running into a problem, please contact our support team. Related articles Why does Mistplay require my phone number? Mistplay says my phone number is invalid. What do I do? I couldn't verify my account and it is now on hold. What do I do? I'm not getting my code. What do I do? Mistplay says my phone number is already in use. What do I do? Comments 0 comments Article is closed for comments.
