I received an error message. Jason August 02, 2020 20:04 Updated Follow UPDATE: On July 9th we experienced a crash preventing a large number of users from connecting. Our engineers are currently working to get the app back online, thank you for your patience. If you received an error message while using Mistplay, you can reach out to our support staff to figure out what's going on. Please write down the error code you received, or take a screenshot of the error message and send it in to our support team.524-837371 = Email is already in use. You are trying to add an email address that is already associated to a Mistplay account. It's likely that you accidentally created an account with this email in the past. Visit this article for instructions: https://support.mistplay.com/hc/en-us/articles/360043452294-Why-does-mistplay-say-my-email-is-already-used- 528-837371 = Email is already in use. You are trying to add an email address that is already associated to a Mistplay account. It's likely that you accidentally created an account with this email in the past. Visit this article for instructions: https://support.mistplay.com/hc/en-us/articles/360043452294-Why-does-mistplay-say-my-email-is-already-used- 536-708265 = The account you're accessing has been blocked for fraudulent activity. 564-708265 = Travel error. You are in a region where Mistplay is not supported, the app will go back to normal once you return home. 538-858369 = Temporary bug. Refresh the Mistplay app and everything should be fine. 540-708265 = Game temporarily not available. The game you are trying to download may have reached it's download cap for the day. Try again tomorrow. 1420-677673 = Game temporarily not available. The game you are trying to download may have reached it's download cap for the day. Try again tomorrow. 1480-658584 = Fraudulent apps detected on device. Mistplay will not work until the fraud apps are removed. These can include autoclickers, apps to fake in-app purchases, and other similar software. To contact support, select "Submit a request" on the top of this screen. Related articles My account has been blocked. I'm having trouble logging in Why am I not earning GXP when I am playing games? How do I get a secret Mistcode? I have not received my gift card, where is it? Comments 25 comments Sort by Date Votes Jazmin Taylor July 09, 2020 10:03 I got the error code 1400-786984 what does this mean? 8 Comment actions Permalink Katherine De Riera July 09, 2020 10:09 I am getting the same error code also 4 Comment actions Permalink Kjcarter66 July 09, 2020 10:15 Same 5 Comment actions Permalink Giselamcordero July 09, 2020 10:17 Same here. I just tried to contact them. Hopefully they can get it fixed soon. 4 Comment actions Permalink Davidrpocock43 July 09, 2020 10:19 I'm getting the same code 4 Comment actions Permalink Eric Foster July 09, 2020 10:19 Yup, same code popped up for me this morning as well. All other apps and browsers are working fine. Hate that others are having the same issue but helps to see that it's not just me. 4 Comment actions Permalink Caitlin Siegers July 09, 2020 10:38 Me too! 3 Comment actions Permalink jbmad July 09, 2020 10:41 I'm having same problem, this is the second time this has happened 2 Comment actions Permalink Ni Na July 09, 2020 10:46 When did it fix error 1400-786984? 0 Comment actions Permalink ZatsP90 July 09, 2020 19:59 Edited I've tested everything I can short of a full reset of my phone so must be Mistplay's end Error We ran into a network issue. Are you connected to the internet? Error Code: 1400-786984 - -update- - Got up this morning to see it all fixed, Thanks to the team at mistplay for the hard work 0 Comment actions Permalink Christina Spencer July 09, 2020 11:26 It seems to be the same for everyone 1 Comment actions Permalink Diane19561 July 09, 2020 11:40 Getting the same error 1400-786984 when will this get fixed 1 Comment actions Permalink Kay Darkholme July 09, 2020 11:40 I am also having the same problem. 1 Comment actions Permalink Rachel-hutchings July 09, 2020 12:05 Getting the same 1400-786984. Definitely an issue at your end as everything else works fine in my internet 0 Comment actions Permalink Katelandmilton2 July 09, 2020 12:08 I have had the same error code for 3 hours now?? 0 Comment actions Permalink Ammy M Day July 09, 2020 12:17 me too. any answer from any official from mistplay? 0 Comment actions Permalink Rachel-hutchings July 09, 2020 12:27 I sent them a message and screenshot earlier. I'll let you know if I get a reply. Was looking forward tog et ting points for playing Raid 😂 0 Comment actions Permalink Clota Lynn July 09, 2020 12:31 Same issue here 0 Comment actions Permalink Katelandmilton2 July 09, 2020 12:31 I sent them one about 15 minutes ago 0 Comment actions Permalink Diane19561 July 09, 2020 13:05 Hope we all get compansion for this 0 Comment actions Permalink Jackie Essery July 09, 2020 13:23 me to :( 0 Comment actions Permalink Tyandnessa20 July 09, 2020 13:35 This is ridiculous. Especially since you have to open the game through the app itself to be able to get credit for time played. This needs to be fixed ASAP. Anybody else within 20 credits of hitting a cashout? I was 19 away before this happened 0 Comment actions Permalink Audrey Townsend July 09, 2020 13:47 Same here, and all other apps and games work. So my internet connection is just fine 0 Comment actions Permalink Debra Emme July 09, 2020 13:50 same for me, tried 3 different internet connections. It has to be on mistplay's end, with their servers. 0 Comment actions Permalink Kay Darkholme July 09, 2020 15:08 I got an email saying they have fixed the bug. Things seem to be working now. 0 Comment actions Permalink Please sign in to leave a comment.
