I received an error message.

If you received an error message while using Mistplay, you can reach out to our support staff to figure out what's going on. Please write down the error code you received, or take a screenshot of the error message and send it in to our support team.

524-837371 / 528-837371 = Email is already in use. You are trying to add an email address that is already associated to a Mistplay account. It's likely that you accidentally created an account with this email in the past.  Visit this article for instructions: https://support.mistplay.com/hc/en-us/articles/360043452294-Why-does-mistplay-say-my-email-is-already-used-

536-708265 = The account you're accessing has been blocked for fraudulent activity.

556-708265 =  The system has detected that you are using a VPN to access Mistplay. Please be sure to turn it off in order to access the app. If you are connected to a public wifi at school or work, they may have a VPN running that you are not aware of. It is also possible that the person controlling the internet connection in your home has set up a VPN.

564-708265 = Travel error. You are in a region where Mistplay is not supported, the app will go back to normal once you return home.

540-708265 = Game temporarily not available. The game you are trying to download may have reached its download cap for the day. Try again tomorrow.

1420-677673 = Game temporarily not available. The game you are trying to download may have reached its download cap for the day. Try again tomorrow.

1462-827984 = The system detected that the connecting device is rooted. In order to continue using the Mistplay app, please unroot the device, or switch to another device that has not been rooted. Additionally, this can also be related to accessing Mistplay from an unsupported device such as Amazon Fire Tablet, Kindly or Chromebook.

1480-658584 = The system has detected that the device has one or more applications installed that violate our terms of use, specifically an autoclicker, autoscroller, or some other app used for automating device input. Please be sure to remove any of these offending applications, otherwise the Mistplay account may be blocked or suspended. Once the offending apps have removed, please clear the app's cache and wait 1 hour for the error message to go away while our system refreshes.

To contact support, Submit a request for more information.