All of my points disappeared Jason October 02, 2021 11:08 Updated Follow It isn't possible for the Mistplay app to remove units or experience from your account, so if it looks like all of your progress is gone, you must have accidentally created a second account. Often this happens if a user makes one account using Facebook signup, and another using Google Signup. Try to log out of the account you're currently logged into, and select a different login method. Once you get back into your original account, all of your units and XP will still be there when you reconnect. If you signed up a long time ago, you may have used a username and password to sign up. If you've forgotten your username or password, you can use this site to get them backhttps://www.mistplay.com/auth/forgot. If you require further assistance, you can contact our support staff by selecting "Submit a request" at the top of this page. Related articles How do I get a secret Mistcode? My account has been blocked. Why does mistplay say my email is already used? I ordered the wrong gift card, can I exchange it? I redeemed a gift card — what's next? Comments 0 comments Article is closed for comments.