Just redeemed a gift card — having issues?

Congratulations on redeeming a reward! Our gift cards normally take 48 hours to be approved.

Here's how to check on the status of your reward:

1. Visit the Shop tab
2. Tap the wallet icon on the top right of the Shop screen

Here you'll be able to see the current status of any rewards (gift cards) you've redeemed. If your gift card has not yet been approved, it will be marked as "pending approval." Gift cards can take up to 48 hours to arrive, so if 48 hours haven't passed yet, there's no need to worry.

If you don't see your gift card here, double-check your units by tapping on the units symbol in the top bar to ensure your redemption went through. If you see any issues, please contact our support team.

Once approved, there are two ways for you to find your gift card claim code:

• Check your email: Our gift cards will be sent to the email associated with your Mistplay account. Sometimes the email can go into your spam or junk folder accidentally.
• Check the Mistplay app: Some gift card claim codes can also be found through the Mistplay app. Follow these steps:
  1. Visit the Shop tab
  2. Tap the wallet icon on the top right of the Shop screen
  3. Click on your rewards to see your claim code

It has been past 48 hours and I haven't received my gift card yet

If 48 hours have gone by and you still can't find your gift card, here are some things to check:

• Search your inbox, spam, and junk folders for the gift card, using the keywords "Mistplay" and "noreply@mistplay.com".
• Make sure your email address was spelled correctly. To check your email address:
  1. Visit the Profile tab
  2. Tap "Edit Profile"
  3. Scroll down to confirm that this is the correct email address.
  4. If you realize your email address was spelled incorrectly when you placed the order, please contact our support team and let us know the wrong email that this order was sent to, along with the correct email you would like it resent to.
• Make sure that your email inbox/spam folders aren't full. If this is the case, please clear out some of your older messages.

I lost my gift card email, what do I do?

Did you know? A new feature has been integrated in Mistplay! Users can now have their gift cards resent from within the app.

Simply follow these steps to get your gift card resent:

1. Visit the Shop tab
2. Tap the wallet icon on the top right of the Shop screen
3. Tap the gift card and then select 'Resend'

Important: This feature applies to all gift cards except PayPal and Amazon (USD) cards.

I ordered an Amazon (USD) card and I cannot find the email

Since Amazon (USD) gift cards are sent directly from Amazon, Mistplay does not have access to their database in order to resend the card. However, not to worry as your Amazon claim code can be found within the Mistplay app!

To find your Amazon claim code in the Mistplay app:

1. Go to the Shop

2. Click on the wallet icon

3. Click on your rewards to see your claim code

To redeem your Amazon claim code:

1. Go to the Amazon website
2. Go to Redeem a Gift Card.
3. Enter your claim code and select Apply to your balance.

I ordered a PayPal card and I cannot find the email

Similar to the Amazon (USD) gift cards, Mistplay is unable to resend PayPal cards. If there is an active PayPal account associated with the email you requested your card to be sent to, then the funds should will be automatically deposited in that account. 

If there is no active PayPal account associated with the email you requested, then your gift card reward will have been sent to the email associated with your Mistplay account (see Profile page to check which email that is). You will receive an email from "service@intl.paypal.com" with instructions on how to claim your reward. 

Finally, if your PayPal reward has been sent to an email address that is different from the email address on your PayPal account, you can add additional emails to your PayPal account. I will share the instructions on how to do this below. 

How to add an extra email address to your PayPal account: 

1. Go to your Settings.

2. Click + next to "Email".

3. Enter your new email address.

4. Click Add an email address and we'll send you an email.

5. Click the link in the email to confirm your email address.

Please note, PayPal rewards cannot be resent. If the reward is not claimed within 30 days it will be returned to Mistplay, at which point you may request a unit refund.

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I'm still having trouble with my gift card:

• I ordered the wrong gift card
• I sent my reward to the wrong email
• I'm having issues using my gift card

Have any questions about this article, or suggestions about how we can improve our FAQ? Let our team know!