I have not received my gift card, where is it?

From MISTPLAY, click on "More" in the navigation bar and select "My Rewards". Here you'll find any processed rewards you've redeemed with your units.

Please note that gift cards may take up to 48-hours to process. Once your gift card has been processed, our rewards partner Tango Cards will email you a copy of your gift card with instructions on how to use it. If it hasn't been 48 hours since you ordered your gift card, there is no need to worry if the gift card isn't showing up in your app.

Be sure to check your SPAM folder if you are having trouble finding your gift card. Remember the email you're looking for comes from Tango, not Mistplay. Try to type "tango" into your email's search bar if you're having trouble finding your reward.

If 48 hours have passed and you still haven't received your gift card, don't hesitate to reach out to us at support@mistplay.com so we can look into it for you.

Please note once a gift card has been redeemed we cannot change it, so make sure to carefully select the gift card you want.