I have not received my gift card, where is it?

From the Mistplay app, click on "Shop" in the navigation bar, then select the Gift Box on the top right of the shop screen. Here you'll find any reward orders you've redeemed with your units, along with their current approval status. 

Below are the main reasons you might not have found your gift card yet.

1) It has not been over 48 hours since you ordered the gift card. Gift cards can take up to 48 hours to arrive, so if 48 hours haven't passed yet, there's no need to worry (your gift card would be marked as "pending approval" in this case.

2) You looked for an email from Mistplay rather than from Tango. Our gift card provider Tango is the one who will be sending your gift card, so make sure your search your inbox (as well as your spam folder) for the word "Tango", not "Mistplay".

3) You have spelled your email address incorrectly. Visit the profile tab in the Mistplay app then select "edit profile". Make sure your email address was spelled correctly here, otherwise your reward might have been sent to the wrong address. If you realize your email address was spelled wrong at the time you placed the order, please send in both the wrong email this order was sent to, along with the correct email you would like it resent to.

4) Your inbox / spam folder are full. Please clear out some of your older messages and contact us to request to have your gift card email resent 

If it's been longer than 48 hours and you still haven't received the gift card at the email address you requested, please send in your Mistplay username and the associated email address to our support team. Our support staff take a look in our database and let you know what's going on with your gift card right away.

To contact support, select "Submit a request" on the top of this screen.

Please note once a gift card has been redeemed we cannot change it, so make sure to carefully select the gift card you want.