There are a few reasons why you may not be earning GXP while you are playing games:
- Mistplay must be running in the background while you are playing games for you to earn rewards. To be sure of this, try to always launch your games from the Mistplay app.
- Any settings that kill background services will make Mistplay unable to track your game-time. This includes settings such as Battery Saver, Power Saver, or App Optimization. Please disable any of these settings if you are not earning GXP or units.
- Mistplay only rewards players for active engagement, you must be actively playing the game to earn rewards.
- It is not possible to earn rewards on multiple devices at the same time on the same account.
If, after these steps, you are still not collecting GXP, please reach out to our customer support team for more help at firstname.lastname@example.org