General troubleshooting tips Maya November 24, 2023 20:24 Updated Follow On occasion, you might notice that the app is not performing as well as it normally would, and you might even detect a minor bug surfacing. 🐞 We strive to provide a great experience to all Mistplayers, so we’ve outlined some troubleshooting steps you can take to resolve these issues quickly. 🕵️ To ensure that the app is working properly: Force-stop the app and restart your device. Uninstall and reinstall the app. You can force-stop the app by entering your device's settings, locating Mistplay, and selecting the "Force Stop" button (the procedure to do this may differ depending on your Android device). Once the app has been force-stopped and your device has restarted, reboot the app and try to launch a game through Mistplay. If the above troubleshooting steps don't resolve the issue, you can try clearing the app cache. Here’s how you can quickly clear the app cache: Go to the “Settings” menu on your device. Click on “Storage” in your Android settings. Select “Internal storage” under “Device storage.” Click on “Cached data.” Select “OK” when a dialogue box asks if you want to clear all app cache. If the issue you’ve encountered persists, please reach out to our support team for assistance. Related articles Error code glossary Why am I not earning units or GXP when I am playing games? I believe my account has been wrongfully blocked. What can I do? I am having trouble claiming my gift card Something is wrong in one of my games Comments 0 comments Article is closed for comments.