Users who have been blocked from MISTPLAY by our fraud prevention system will receive an error message informing them that their account has been placed on hold for potential fraudulent activity.
There are a number of reasons why your account may have been flagged by our automated fraud prevention system. The most common reason is that our system detected that you had connected to Mistplay using a VPN. Using a VPN is against the rules and will lead to an automatic ban.
Other reasons an account may be suspended include:
The use of an Android emulator
Using a rooted device with unusual in-app behavior
The use of multiple accounts to earn units
Running Mistplay on a device farm or account farm
Using autoclicker software
Accessing Mistplay from a region in which it is not available
Using any programs or software that would allow users to earn units fraudulently without actually playing games.
If you have been blocked from MISTPLAY due to violations of our policy you can appeal your ban by submitting a ticket on support.mistplay.com or emailing firstname.lastname@example.org. Make sure to include the email you used to sign up for MISTPLAY and a support agent will investigate your case.