Redeeming a reward on MISTPLAY is simple, just follow the steps below!
Before redeeming a gift card make sure to doublecheck the email address it will be sent to and that the currency is one that will work for you. Once a gift card has been redeemed we cannot change it.
1) Once you have enough units to redeem a gift card, open up MISTPLAY and click on Rewards.
2) Select the gift card that you would like to redeem.
4) Click ORDER to submit your order for processing. Please note, clicking ORDER will immediately deduct units from your MISTPLAY account; gift cards can take up to 48 hours to process.
You will receive the following confirmation after pressing ORDER. (Notice that 3353 units have been deducted from my account, as can be seen in the top right corner of my screen).
5) Be patient until your gift card is approved. If you have not received your gift card within 48 hours, feel free to send us an email at [email protected] and we will look into the issue for you. As soon as your gift card has been approved you will get an email from our partner Tango Cards with a link to redeem your gift card
Once your gift card redemption is processed, you will receive the following email from Tango Cards.
6) Follow the instructions from Tango Cards shown above (click the link under Redemption Code)
7) Follow the instructions from Tango Cards shown above (click the link under Claim Code).
Congratulations, you have successfully redeemed your gift card!