I have not received my gift card, where is it? Jason July 10, 2020 05:36 Updated Follow From the Mistplay app, click on "Shop" in the navigation bar, then select the Gift Box on the top right of the shop screen. Here you'll find any reward orders you've redeemed with your units, along with their current approval status. Below are the main reasons you might not have found your gift card yet. 1) It has not been over 48 hours since you ordered the gift card. Gift cards can take up to 48 hours to arrive, so if 48 hours haven't passed yet, there's no need to worry (your gift card would be marked as "pending approval" in this case. 2) You looked for an email from Mistplay rather than from Tango. Our gift card provider Tango is the one who will be sending your gift card, so make sure your search your inbox (as well as your spam folder) for the word "Tango", not "Mistplay". 3) You have spelled your email address incorrectly. Visit the profile tab in the Mistplay app then select "edit profile". Make sure your email address was spelled correctly here, otherwise your reward might have been sent to the wrong address. If you realize your email address was spelled wrong at the time you placed the order, please send in both the wrong email this order was sent to, along with the correct email you would like it resent to. If it's been longer than 48 hours and you still haven't received the gift card at the email address you requested, please send in your Mistplay username and the associated email address to firstname.lastname@example.org. Our support staff take a look in our database and let you know what's going on with your gift card right away. Please note once a gift card has been redeemed we cannot change it, so make sure to carefully select the gift card you want. Related articles My account has been blocked. How do I redeem a reward? Can I use a VPN while on MISTPLAY? I'm having trouble logging in Comments 6 comments Sort by Date Votes iEvade_Builds June 12, 2020 02:34 It takes up to 48 hour fpr them to send it i redeemed 3 codes and they all was sent to me im waiting on my 4th im probably going to get it tomorrow 1 Comment actions Permalink Michał Mart June 27, 2020 05:18 I didn't get my Amazon gift card I requested about month ago and I didn't get Amazon gift card I requested two days ago. Both of them disappeared from my rewards list. Both were 1900 tokens 0 Comment actions Permalink Bvfh Tyuu June 28, 2020 18:52 Its been over 48 hours and i still didnt recieve my gift card and i emailed twice 1 Comment actions Permalink Jessi619520 June 28, 2020 21:59 I have redeemed 4 times since Feb 2020 and I just redeemed 1800pts for a $5 Visa gift card and they have done the same thing to me that I've seen others report. My points are gone and no gift card. The transaction had went from pending approval to non existent. If they respond back with some BS about fraud or some bogus claim as to why they won't correct this issue then they are a fraudulent company who gets paid by these gift card providers when we play these games and redeem these points, then they get their payment and then turn around and scam us out of our rewards. That is fraud and I will be reaching every single provider involved from apps to rewards along with apple and google play about this scam. 0 Comment actions Permalink Micah sprewer July 01, 2020 21:50 When i redeemed my reward it said it would take up to 48 hours its a lil over 48 hours this is my first time ever using mistplay. 0 Comment actions Permalink Michealcastle720 July 10, 2020 05:36 I have recieved my reward for the first time, it took seven days to get too me! I got a 10$ Visa gift card but they charge 3 for shipping which you must agree too to get your gift card! I used my card for a pop and gas for my car! Thanx MISTPLAY! I am currently working my way up too a 25 or 50$ card! Wish me luck MISTPLAY! 0 Comment actions Permalink Please sign in to leave a comment.